Frequently Asked Questions about Shutters
(To be used as a guide only)
Q. I realize that I need a Shutter for Security purposes but what other advantages does it bring?
A. You are right, the first priority should be Security. In the present climate we need to make sure that we remain secure and provide no easy way for the opportunist to gain easy access to our Home or Business Premises.
Depending upon the type of Shutter you choose it can provide you with considerable privacy, certain thermal benefits and a great deal of peace of mind.
For instance you can use the shutter like a sunblind, prevent the sun striking the glass window and you can control the temperature of the room with significant effect. Security Shutters may also have a beneficial effect on your Insurance premiums.
Q. How do you assess what I require?
A. We attend site, discuss your objectives with you and then consider which type of Shutter will best suit your requirements. This is where our experience is vital to make sure we help you make the right choice.
We have Shutter systems which can be incorporated into the building and are unobtrusive and out of sight when not in use, if possible we like to be involved at the planning stage so that we can advise on the most suitable product.
Q. Can my Shutter be in a colour?
A. Our first priority is to consider the environment and hopefully make the shutter blend in with the surroundings. We are not lovers of plain galvanised steel shutters, they do nothing to improve the environment. However in some instances a plain galvanised shutter will foot the bill without the additional cost of powder coating.
Our Roller garage doors are manufactured in a range of colours and Wood grain finishes. All our steel shutters can be powder coated to any RAL colour of your choice and this includes the box and side channels, this not only enhances the appearance but adds protection too.
Q. Do I need to maintain or service the shutter once it is installed?
A. Your shutter will be installed in such a manner that it should not require any lubrication or grease; under normal operation it should run smoothly. If this is not the case then it is best to give us a call and let us have a look. Usually poor operation is due to some form of damage.
We do offer an annual service agreement for our Shutters, which meets the Machinery at Work Directive, where we attend site once a year and thoroughly check the shutter and advise you of any serious problems before a serious problem arises. We do not however place you under any pressure to enter into this contract.
Q. Can I have my shutter electrically operated?
A. All our Roller Shutters can be electrically operated and we would recommend that you do this. In fact, over a certain size Roller Shutters need to be electrically operated for ease of operation coupled with Health and Safety issues. This can be done in various ways, whichever system suits your purpose at the time of initial discussion. All our electric motors are built to the highest standards and our installations are carried out by a NICEIC qualified Electrician.
Q. What are the most likely problems that could arise with the Shutter?
A. There are not many, providing you take care in operation. You must make sure that there are no obstructions in the way of the shutter curtain during operation. If things do go wrong do not try to effect serious repairs yourself. If your shutter is fitted with locks do not operate the motor with these in position or you could burn the motor out.
Q. How do I choose my Shutter supplier?
A. As with Sunblinds we would be remiss if we did not recommend that you come to Jordans! However, like most important products that you purchase, it is important that you give careful consideration to your supplier.
1. Make sure that you consult and buy from a recognised Shutter specialist and find out just how long they have been trading. There are many shutters in the area which have been made and installed by so-called experts who are no longer in business! This means no more back up and often no guarantee. Don’t be frightened to ask for a couple of addresses where you can see their work and a reference that you may follow up.
2. Finally we would recommend that you use a supplier who is a member of a recognised Trade Association. We belong to the BBSA (British Blind and Shutter Association). This gives you a safeguard if things go wrong because we have to work to a strict code of practice. We are also accredited CHAS members and have to operate to their stringent Safety standards.
You need to know that if things go wrong you have someone you can call upon for help. We have been in Hull for almost 200 years!
We provide a 24 Hour Call out service. But we always remind customers that it is expensive to call out a team of fitters during the night so, if it can wait until normal hours we would recommend you do this.
Our advice is free please call on us to help.
